Over the past several weeks we’ve been reaching out to members to gain valuable insights into what we’re doing right and what we can improve at the Canadian Kennel Club. Although you will continue to ‘have your say’, we thought you’d like to know what the survey results have looked like so far. By all means if you haven’t yet had a chance to complete the feedback survey (insert link), we encourage you to do so as soon as possible while we are still collecting data.
Thank you to all the members, breeders, professional handlers, judges, exhibitors and show secretaries who took the time to complete our survey. We found it enlightening.
Sharing Survey Stats
The survey showed that we can improve in the area of online litter registration because only
28% of you expressed satisfaction with that. We also discovered that almost
87% of you are interested in
increasing your access to online information. Over
92% of respondents said that they would choose a
self-serve option online if given the chance. Clearly, you want more flexibility in accessing your data. We heard you loud and clear when over
75% of you were not satisfied with the speed with which you can access your show results.
Speed and accuracy is a priority to you which makes it high on our list of ‘must haves’ for the system we’ll be putting in place.
Thanks for Your Ideas!
We appreciate the time many of you took to write thoughtful comments listing specifics of functionality you’d like to see. It means a lot to us that you offered to help and we warmly receive the kudos you sent to encourage us. Many of you have been with us for decades and your ongoing support and commitment to remain lifelong members is something we do not take lightly. We want to reward that loyalty by improving our system and process so those customer satisfaction numbers are off the charts for the right reasons.
There’s Still Time to Have Your Say!
We welcome your input and encourage you to complete the
feedback survey to let us know what you think. If you have questions, feel free to contact us at
[email protected] or visit this blog for regular progress updates.