The atmosphere at the office is distinct right now as we are deep into the transition from one IT system to the next. For those of us that have become so dependent on IT throughout our day, we can forget how our lives have been changed by technology. Debit machines, online news, GPS and more have made daily tasks and routines faster and more convenient. So, it may be surprising to say that CKC’s new IT system has generated a variety of mixed emotions ranging from trepidation, nostalgia, optimism and relief.
Currently, we watch as literally tens of millions of records are moving into the new system after serving the old system for over thirty years. Staff are undergoing training on the new system and getting a first-hand appreciation of how their daily tasks will evolve over the coming weeks and months. We are prepping the membership and dog registration applications and event results that will be inputted into the new system as fast as possible when it is released to staff. We continue to plan communications and support for the release of new self-service features to our members shortly after.
Despite the obstacles turning off the old system has presented, the perseverance and patience from the membership, staff and the Board of Directors has prevailed. The research, planning, development and preparations for the new system has got us excited about moving into more modern times. We have high expectations for what the new system will support, including more and easier to use features for members. We are committed to improve turnaround times, enhance productivity and provide more consultative service with the system.
Like any system transition of this magnitude, we can expect there to be hiccups along the way. We will probably have to draw on that patience and perseverance once again, but everything will be done to make it short-lived and allow us to short-list our emotions to satisfaction!