Member Portal - Progress Update
The upgrade to the Member Portal brought some fantastic (and long asked for features) and some new challenges. However, the deployment did have its challenges and our team has been diligently working both internally and with external partners to resolve all of the issues.
All of the applications have been restored and are working on the Portal. Although we had been temporarily processing some applications via email while they were unavailable on the Portal, our team will no longer be doing so. For the fastest service, please proceed with applications through your portal and if you do not want to submit your applications on the portal you can still mail in a paper application.
One of the core facets of the CKC is the organization of vast amounts of data including more than 4 million individual dogs and digital records spanning more than 40 years. It is inevitable that this volume of data over this span of time will result in some errors. The new functionality in the system has uncovered some of these latent data issues and our team continues to find and fix historical errors.
We are aware of social media posts regarding data inaccuracies, for example errors in pedigrees. As always, we appreciate our Members bringing any issue to our attention. Although any data error is a serious situation (and no doubt frustrating for Members!) the inaccuracies in a small percentage of Pedigrees are unrelated to the current Portal update.
System upgrades are crucial to managing this immense amount of data as well as continuing to offer new applications and services to respond to Member requests. The recent Member Portal upgrade is not a new system, rather a required update to stabilize system architecture and improve security. The Portal upgrade will also allow our team to work more efficiently and will set the foundation for important future work.
The Portal upgrade is not connected to ongoing data management. However, we understand that any interruptions in service are frustrating to our Members and create a higher sensitivity to any platform-related issues.
We encourage Members to verify their pedigrees and contact our customer service team if there are any errors so they may fix them for you. Each time an error is found and corrected; we improve the integrity of the data.
Our team is continuing to work behind the scenes to resolve any outstanding issues, respond to Member concerns, and restore and maintain full functionality. Once again, we thank you for your patience.