Q. How do I connect dogs to my portal account?
 
A.Please complete this form to notify staff members which dogs need to be connected to your account.
 
After you submit the form staff will manually connect your dogs to your account. To maintain the integrity of all data, registration numbers are required with the submitted information. This allows staff to reference the dog in our IT system, confirm the requested information is correct and connect the dog to the appropriate portal account. 



 
Q.  Why can I see dogs dating back decades and deceased dogs in the My Dogs list?
 
A.The online portal is currently structured to show all dogs associated with your member account since you first started interacting with CKC. For some, this encompasses decades of dog information including dogs who are deceased. CKC is working on adjusting the portal to allow users to choose how many dogs or which dogs are included in their My Dogs list. In the meantime, if you would like a specific dog removed from your list, please send an email to [email protected] with the Dog’s Registered name, Registration #, Breed and Date of Birth.



Q. Why can't I pay for expedited services?

A. Due to the current backlog, we are unable to offer CKC members expedited service until the backlog is cleared.
 



Q. How do I edit my Puppy List information?

A. To update your breeder listing on the Puppy List, login to your CKC Portal Account and click “Puppy List Ad” next to your “My Profile” page in the blue Menu Bar under “My CKC”.




Q. How do I pay for an application/order on the Portal?

A. CKC has moved to a Pay-As-You-Go System. Any applications or requests processed on the Online Portal will allow you to pay at the end of the order or at your convenience. To view any unpaid orders, go to your home page and click on the  “My Applications & Orders” button.
 
Online payment requires Visa, Mastercard, Visa Debit, or Debit Mastercard.
 
Please note that member credit is no longer available. CKC cannot pre-pay money on members “accounts” in advance of future transactions. 



Q. Why can't I see all of my available microchips when registering dogs?

A. To register a microchipped dog online, the owner of the dog must be the person who purchased the microchip. If a co-breeder or someone else purchase the dog's microchip, ask them to send an email to [email protected] with “Microchip Consent” in the subject line and indicate their consent to the dog’s registration in the email body. Staff will manually adjust so that the dog may be registered.